Guarantee & Terms

Our Service Promise: We provide the best Mac service in Northern Nevada. If you are not 100% satisfied, just let us know and we’ll make it right or give a refund.

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Warranties

  • All repair labor is covered by a 90 day Mac-O-Rama warranty and parts are warrantied by their manufacturers from 90 days to 5 years!

    APPLE & OTHER WARRANTIES

  • A one-year manufacturer's warranty covers Apple products. If you have questions about the Apple Limited Warranty, click here for details.

    AppleCare & AppleCare+

    All Apple hardware comes with a one-year limited warranty and up to 90 days of complimentary telephone technical support. To extend your coverage further, purchase the AppleCare Protection Plan or AppleCare+. Because Apple makes the hardware, the operating system, and many applications, Apple products are truly integrated systems. And only AppleCare products give you one-stop service and support from Apple experts.

    Apple’s limited warranty and standard AppleCare cover manufacturer defects and the labor required to repair them. Software services ARE NOT COVERED BY THE APPLE WARRANTY.

    AppleCare+ provides coverage for accidental damage and requires a per-incident service fee of $29, $49, $99, or $299, depending on the damage.

  • Many of the other products featured in our shop, including service parts, include warranties:

    • Apple service parts (90 Days)

    • RAM (lifetime warranty)

    • Used Macs (90 Days)

    • Hard Drive (2 Years)

    • 3rd Party AC Adapters (3 Years)

    • Batteries (1 Year)

    Please get in touch with us if you have a question about the warranty of a specific product.

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Payments & Returns

  • We accept Cash, Check, Visa, MasterCard, Discover, American Express, Apple Pay, Venmo, PayPal, and purchase orders from major institutions. Any payment not honored by your bank will incur a $40 fee. Purchase orders will be accepted at our discretion. A 5% charge per month will be applied to all outstanding balances that remain unpaid for more than 30 days.

  • Exchange or return with receipt and original packaging within 15 calendar days of the purchase date. A fifteen percent (15%) restocking fee will be assessed on any opened hardware or accessory.

    According to licensing agreements, we cannot accept open-source software. Please get in touch with the manufacturer for technical support or replacement if the item is defective. Contact the manufacturer for technical support or to arrange product repair or replacement for products covered under the manufacturer's warranty.

    ALL SALES AND ALL PRICES OF APPLE HARDWARE ARE FINAL. Apple will repair defective products under a 1-year limited warranty. Please see the warranty documents included with your Apple product for more information. Apple also provides 90 days of FREE telephone technical support. CALL 1-800-APL-CARE FOR ASSISTANCE WITH DEFECTIVE PRODUCTS OR SOFTWARE TECHNICAL SUPPORT.

  • Refunds will be issued in the same payment method as the original payment. Most refunds will be issued immediately upon receipt of the returned product, except for checks. These refunds will be issued within 10 days of the product return. Please note that once a refund is issued on a credit or debit card transaction, the funds may take up to ten days to be credited to your account, depending on your bank.

  • To serve our clients more effectively, certain appointments must be scheduled in advance. We have reserved this time for you. If you need to cancel an appointment, please let us know as soon as possible. If you schedule an on-site appointment and fail to meet the technician at the scheduled time, travel fees and a $50 no-show fee may be assessed.

  • If a product or equipment is shipped to a customer, Mac-O-Rama charges the market rate for shipping, plus a $5 handling fee, and up to $20 for specialty packaging, if applicable. This specialty packaging (usually a laptop box) may be returned for a refund. Don't hesitate to contact a Mac-O-Rama staff member at 775-626-7751 for a shipping quote and details.

  • Use of the Website—By accessing the website, you warrant and represent to Lindsay Dietrich LLC DBA Mac-O-Rama (hereafter “the website owner”) that you are legally entitled to do so and to make use of information made available via the website.

    Trademarks—The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

    External links—External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

    Warranties—The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

    Disclaimer of liability—The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

    Conflict of terms—If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

    Severability—Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

    Applicable laws (choice of venue and forum)—Use of this website shall in all respects be governed by the laws of the state of Nevada, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Nevada courts located in Washoe county, Nevada, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.